Refund policy

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

The item must be damaged
With a production error

Unless otherwise stated below, return shipping costs are the responsibility of the customer. Return instructions will be provided after we review your request.

How to Request a Return

To request a return, please contact us at rui@mapkraft.com within 7 days of delivery and include:

Your order number
The reason for the return
Photos of the item (required if the item is damaged or defective)

We will review your request and respond with return instructions.

Custom-Made Products (Important)

All MapKraft products are custom-made.

For this reason, returns may not be accepted for change-of-mind if the item was produced exactly according to the customer’s approved design and specifications.

Damaged or Incorrect Items

If your item arrives:

Damaged, or
With a production error,

please contact us within 7 days of delivery with photos.

In these cases, we will offer a replacement or a full refund, and return shipping costs will not be charged to the customer.

Refunds

Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

Contact

For all return and refund requests, please contact:
rui@mapkraft.com